The status of your order can be found in the "My Account" section of our website.
Simply log in using your email and password to view your orders. You'll find the latest status of each order listed under the status header. There are 5 order statuses your order will pass through, often within a few moments of each other:
Awaiting Fulfillment — Your order has been received and is awaiting allocation of parts. If your order includes backorder items, we may hold it here until all items are available.
Awaiting Shipment — Your order has been allocated and sent to our warehouse for picking.
Shipped — Your order has been picked, packed, and shipped out complete with your chosen courier. You can track your order by clicking the tracking number within the order.
Partially Shipped — Your order has been picked, packed, and partially shipped with your chosen courier. You can track your order and see what items were shipped by clicking the tracking number within the order. You can view your backorders by clicking the "Backorders" tab in the left-hand menu.
Cancelled — Your order has been cancelled and a refund issued.
Refunded — Your order has been cancelled and a refund issued.
If you haven't received a shipping confirmation within 3 days of placing your order, or if your tracking link isn't working, please reach out to our support team and we'll be happy to look into it for you.