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What is my Acaia products warranty?

Acaia scales that are purchased in the UK and shipped within the UK are covered by a limited warranty that varies between units. If your Acaia scale fails due to a defect within the warranty period from the date of purchase simply email the retailer you purchased the unit from or our team at  

Please have the following information prior to contacting Acaia:

  1. Proof of date of purchase.
  2. Model and serial number (located on the bottom of the scale) for example Acaia Lunar SN: AL0082XXXXXXX

Please note that in the UK the customer is responsible for paying the freight charges for sending in the Acaia products for replacement/repair.

Acaia Product
2 Year
Lunar 2021
2 Year
1 Year
Pearl S
1 Year
Pearl 2021
1 Year
1 Year
1 Year
Orion Bean Doser
1 Year

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