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How long is my Fellow warranty?

We warrant products against any defects that are due to faulty material or workmanship for a period after the original date of purchase.

This warranty is valid only for:

  • When the product is purchased through authorized retailers.
  • With the original sales receipt for proof of purchase to make your warranty claim.

This warranty does not include damage to the product resulting from the following:

  • Accidents, misuse, or repairs performed by unauthorized personnel.
  • Operation with the wrong type of current or voltage.
  • Failure to follow cleaning instructions for the kettle and cleaning/descaling agents.
  • Failure to comply with any safeguards listed in the warnings and instructions of this document.

The Fellow products have the following warranty periods following the date of purchase:

Product Type

Warranty Period

Electric (Stagg EKG, ODE)

1 year

Non-Electric (Stagg Pour-Over Kettle, Raven Tea Kettle, Stagg glassware Joey mugs, Prismo, Atmos, etc.)

30 days

If the product should become defective within the warranty period, or you have questions regarding warranty or service, feel free to get in touch and we will be happy to assist with your enquiry.

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