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ES Support Centre
Help! I lost a part for one of my Fellow items - how do I get another one?
Fellow Ode Brew Grinder
How to calibrate your Ode Brew Grinder
How to un-jam your Ode Brew Grinder
How can I reduce the static and mess with my Ode Brew Grinder?
How to replace your Ode's spring plate
How to replace your Ode's hopper
View all (11)
Mighty Small Glass Carafe
Is the Mighty Small Glass Carafe microwave safe?
Does the Mighty Small Glass Carafe work with other drippers?
Can I pair my AeroPress/Prismo with the Mighty Small Glass Carafe?
Carter Move/Everywhere Mug
Is Carter dishwasher safe?
Is Carter microwave safe?
Is Carter suitable for hot and cold beverages?
Stagg EKG Electric Kettle
Why does my EKG screen read "No Water" when it is filled?
Why is the display flashing on my EKG?
Can I heat milk or other liquids in the Stagg EKG Electric Kettle?
How do I clean the Stagg EKG Electric Kettle?
Why is the temperature on my EKG fluctuating?
Atmos Vacuum Canister
What to do if your Atmos is no longer holding it's vacuum
How does the Atmos Vacuum Canister differ from other storage containers?
Is the Atmos Vacuum Canister dishwasher safe?
Can I store ground coffee in the Atmos Vacuum Canister?
What are the product dimensions for the Atmos Vacuum Canister?
Stagg Double Wall Tasting Glasses and Carafe
Are the Stagg Double Wall Tasting Glasses & Carafe compatible with the AeroPress/Prismo?
Is double-walled glassware dishwasher safe?
What is the bubble on the bottom of my Stagg Double Wall Tasting Glasses/Carafe?
Why is there moisture between the walls of my glassware?
Joey Double Wall Ceramic Mug
Are Joey Double Wall Ceramic Mugs dishwasher safe?
Can I put my Joey Double Wall Ceramic Mug in the microwave?
Monty Milk Art Cups
Are the Monty Milk Art Cups compatible with the AeroPress/Prismo?
Can I put my Monty Milk Art Cup in the microwave?
Are Monty Milk Art Cups dishwasher-safe?
Clyde Stovetop Tea Kettle
How do I keep the Clyde Stovetop Tea Kettle clean and spotless?
Why does Clyde Stovetop Tea Kettle make a rattling sound?
How long does the Clyde Stovetop Tea Kettle take to bring to a boil?